Basically it help you to have a outturn thanks to your buyer’s achievement. Perhaps it could be oblivious, but it is not so simple as it could sound. Because creating good relationships with new buyers is long and difficult process. That is why person, who is working on this position, have to be highly qualified. Help/support: http://smtsoftware.com/en/#deliveryapproach
In services IT it works this way: dedicated employee of the corporation has single one job to managing relationships between his firm and customers. She is trying to maximizing the values that this contractor gets from collaboration with IT area, by increasing the quality of services. Client IT success is also nice for the company itself. Not just because their customers should be loyal thanks to it, but also he would make sure that everyone will know how well he was treated in this firm. And of course it will consequence in constant cooperation. Person who is responsible for this function is named Customer Success Manager. In smaller
firms, which own only couple workers, CSM function is connected with others, also interrelated with management. This kind of job is quite new in services IT, and it is developing all the time.
Creating good relationship with our customers is our most important work. Because if we lost all our clients, we won’t have anything to do and we could be bankrupt. The same is in IT sector. If some corporation wish to have plenty of orders, they must to be better then competitors. Not just with products itself, but also with contractors. That is the reason way Customer Success Manager is really relevant in every IT company.